- Chandler Unified School District
- Guide to Solving Problems
Guide to Solving Problems
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Guide to Solving Problems and Getting Answers Fast
The Chandler Unified School District has established procedures to effectively and efficiently respond to questions and suggestions from parents and community members. This guide is meant to serve as a resource for parents and community members to identify the district staff that would have the most information to provide answers to questions and concerns. If you have any questions or concerns related to the school district or your child’s progress, please do not hesitate to call. The Chandler Unified School District is here to meet the needs of all students, staff, parents and community members.
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Kindergarten Through High School
- Step 1: Classroom teacher; if not resolved...
- Step 2: School Principal; if not resolved...
- Step 3: Executive Director of Elementary Education (East or West Region) or for Secondary Education: Executive Director, Junior High Schools, Alternative Education & Safety Programs or Executive Director, Secondary Education - High Schools; if not resolved...
- Step 4: Assistant Superintendent of PreK-12 Schools, if not resolved
- Step 5: Associate Superintendent for Educational Services (PreK-12), if not resolved
- Step 6: Superintendent
- Step 1: Classroom teacher; if not resolved...
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Curriculum Questions (State standards, material being taught, textbooks and materials)
- Step 1: Classroom teacher; if not resolved...
- Step 2: School Principal; If not resolved...
- Step 3: Assistant Director, Curriculum and Instruction
- Step 4: Executive Director, PreK-12 Curriculum and Instruction
- Step 5: Assistant Superintendent of PreK-12 Schools
- Step 6: Associate Superintendent for Educational Services (PreK-12), if not resolved
- Step 7: Superintendent
- Step 1: Classroom teacher; if not resolved...
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Technology Questions (Infinite Campus, ParentSquare, MyLunchMoney, Community Education – Activities, PreK, Childcare Payments)
- System: Infinite Campus/ParentSquare: School Front Office, if not resolved - district tech, 480-812-7000
- System: School Lunch Accounts (MyLunchMoney): CUSD Food and Nutrition – 480-812-7240, nutrition@cusd80.com,
- System: Community Education Payment Portal Eleyo: (PreK, Extracurricular, Afterschool Activities): Community Education – 480-224-3900, ceact@cusd80.com
- System: Infinite Campus/ParentSquare: School Front Office, if not resolved - district tech, 480-812-7000
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Medical Questions and Concerns
- Step 1: School Health Assistant or Nurse; if not resolved...
- Step 2: School Principal; If not resolved...
- Step 3: District Lead Nurse; if not resolved...
- Step 4: Director of Health Services; if not resolved...
- Step 5: Executive Director, Student Personalized Learning; if not resolved...
- Step 6: Superintendent
- Step 1: School Health Assistant or Nurse; if not resolved...
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Transportation (Bus stops, route problems, etc.)
- Step 1: Transportation customer service /routing; if not resolved...
- Step 2: Transportation Office Manager; if not resolved...
- Step 3: Director of Transportation
- Step 4: Executive Director, Support Services; if not resolved...
- Step 5: Superintendent
- Step 1: Transportation customer service /routing; if not resolved...
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Student Behavior (including bus behavior)
- Step 1: Classroom teacher (if bus behavior, move to Step 2); if not resolved...
- Step 2: School Principal; if not resolved...
- Step 3: Executive Director of Elementary Education (East or West Region) or for Secondary Education: Executive Director, Junior High Schools, Alternative Education & Safety Programs or Executive Director, Secondary Education - High Schools; if not resolved...
- Step 4: Assistant Superintendent of PreK-12 Schools; if not resolved...
- Step 5: Associate Superintendent for Educational Services (PreK-12); if not resolved...
- Step 6: Superintendent
- Step 1: Classroom teacher (if bus behavior, move to Step 2); if not resolved...
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Exceptional Student Services (Special Education)/ Section 504
- Step 1: Exceptional Student Services (Special Education)/General Education Teacher; if not resolved.
- Step 2: School Principal; if not resolved.
- Step 3: Assistant Director of Student Services, District Section 504 Coordinator; if not resolved.
- Step 4: Executive Director, Student Personalized Learning; if not resolved.
- Step 5: Assistant Superintendent of PreK-12 Schools; if not resolved.
- Step 6: Associate Superintendent for Educational Services (PreK-12); if not resolved.
- Step 7: Superintendent
- Step 1: Exceptional Student Services (Special Education)/General Education Teacher; if not resolved.
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Gifted Education
- Step 1: Classroom Teacher; if not resolved.
- Step 2: School Principal; if not resolved.
- Step 3: Gifted Education Instructional Specialist; if not resolved.
- Step 4: Executive Director, Student Personalized Learning; if not resolved.
- Step 5: Assistant Superintendent of PreK-12 Schools; if not resolved.
- Step 6: Associate Superintendent for Educational Services (PreK-12); if not resolved.
- Step 7: Superintendent
- Step 1: Classroom Teacher; if not resolved.
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Athletics
- Step 1: Coach; if not resolved...
- Step 2: School Athletic Director; if not resolved...
- Step 3: School Principal; if not resolved...
- Step 4: Director, Secondary Athletics and Auxiliary Programs; if not resolved...
- Step 5: Executive Director, Junior High Schools, Alternative Education & Safety Programs or Executive Director, Secondary Education - High Schools;
- Step 6: Assistant Superintendent of PreK-12 Schools; if not resolved.
- Step 7: Associate Superintendent for Educational Services (PreK-12); if not resolved.
- Step 8: Superintendent
- Step 1: Coach; if not resolved...
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After-school Activities (i.e. school clubs)
- Step 1: Activity Sponsor; if not resolved...
- Step 2: School Principal; If not resolved...
- Step 3: Executive Directors of Elementary or Secondary Education depending on the school
- Step 4: Assistant Superintendent of PreK-12 Schools; if not resolved...
- Step 5: Associate Superintendent for Educational Services (PreK-12); if not resolved...
- Step 6: Superintendent
- Step 1: Activity Sponsor; if not resolved...
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Budget and Finance Questions
- Step 1: Director of Finance or Director of Business Services; if not resolved...
- Step 2: Chief Financial Officer; if not resolved...
- Step 3: Superintendent
- Step 1: Director of Finance or Director of Business Services; if not resolved...
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Facility Usage
- Step 1: Facility Use Account Technician; if not resolved...
- Step 2: Director of Community Education; if not resolved...
- Step 3: Executive Director, Support Services; if not resolved...
- Step 4: Superintendent
- Step 1: Facility Use Account Technician; if not resolved...
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Concern/Complaint Process
It is the objective of the Chandler Unified School District to resolve any concerns or complaints at the lowest level, starting first with the classroom teacher before progressing to the principal, and then on to administrators at the district office.
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Phone Numbers
Athletics: 480-812-7026
Curriculum & Assessment and Gifted Services: 480-224-3700
Exceptional Student Services (Special Education): 480-812-7560
Business Services: 480-812-7122
Finance: 480-812-7675
Superintendent: 480-812-7600
Community Education: 480-224-3900
Transportation: 480-424-8600